It boasts many features designed to enhance the riders' all-around scooter experience.
The new, Elite Lightweight Mobility Scooter is one of the lightest, automatic folding mobility scooters available on the market. This policy is in place to ensure that our records and service commitments remain accurate and dedicated to the original purchaser. This means that if ownership of the mobility scooter changes, the service plan cannot be passed on to the new owner. Please Note: It is important to be aware that the service plan, including the discounted rates and the annual service arrangement, is not transferable. Our skilled engineer will then visit your location to perform the service, ensuring that your scooter remains in top condition without any hassle on your part. We will contact you in advance when your scooter is due for its next service to arrange a convenient date and time. To make the process as seamless as possible, we proactively manage the scheduling of your annual service. Regular maintenance is crucial in identifying and addressing any potential issues before they become major problems, thus extending the lifespan of your scooter and ensuring it remains a dependable mode of transportation. To ensure the ongoing safety, reliability, and optimal performance of your mobility scooter, we strongly recommend that you commit to an annual service. It's important to note that, regrettably, we are unable to provide loan equipment or compensation during this period. Your understanding in this matter is greatly appreciated. Please bear in mind that the typical turnaround time for collection, repair, and return is approximately 14 days, though it is possible for this duration to extend further in some cases. However, if the fault cannot be readily resolved on-site, we will arrange for the item to be collected, repaired, and promptly returned to you. Our goal is to address any issues at your premises within a span of 7-10 days. Rest assured, for customers with Diamond or Ultimate warranty packages, we make every effort to respond promptly in the event of a manufacturing defect. Our aim is to ensure that your experience is as convenient and stress-free as possible. This means that in the case of a valid warranty claim, you won't have to worry about the logistical hassles or expenses typically involved with getting your product serviced. Under the Diamond Care Warranty, should your product experience any manufacturing defect, you can rest assured that the entire process of diagnosing, transporting, repairing, and returning your product will be managed and financed by us. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.Diamond Care Warranty warranty goes beyond the standard coverage, encompassing not only all parts and labour necessary for repairs but also extending to cover the costs associated with any call-outs and the collection of your product for service in the event of a valid claim. The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.Ĭustomers must report any issues with any product within the first 30 days of purchase. We can not continually refund, replace or exchange your product. Products purchased used or through unauthorized resellers are not covered.Įach purchase can only receive one guarantee redemption.
Authorized retailers include:Ĭounterfeit or replicas items are not covered by Vive Health's Guarantee policyįor products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase. Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid.